Terms of Service

Effective date: 1 May 2026

1. Introduction

These Terms of Service (“Terms”) govern your access to and use of Bindin, including our website, application, software, tools, features, content, and related services (together, the “Service”).

Bindin is a software-as-a-service platform designed to help consultants and small businesses manage customer relationships, contacts, deals, reminders, notes, and related business information.

These Terms form a legally binding agreement between Bindin (“Bindin”, “we”, “us”, or “our”) and the person or organization accessing or using the Service (“Customer”, “you”, or “your”).

By creating an account, accessing the Service, using the Service, starting a trial, or purchasing a subscription, you agree to these Terms. If you do not agree to these Terms, you must not access or use the Service.

If you use the Service on behalf of a company or other legal entity, you confirm that you have the authority to bind that company or entity to these Terms.

2. Definitions

For the purpose of these Terms:

Account means the account created to access and use the Service.
Admin User means the person who creates or manages the Account on behalf of the Customer.
Authorized User means any person invited or permitted by the Customer to use the Service.
Customer Data means data, content, files, text, notes, contact details, deal information, reminders, business information, or other materials submitted to the Service by or on behalf of the Customer.
Subscription means a paid plan, free plan, trial plan, or other access plan made available by Bindin.
Third-Party Services means external services, platforms, software, tools, integrations, payment providers, analytics providers, hosting providers, or other third-party services used with or connected to the Service.

3. The Service

Bindin provides cloud-based CRM tools for consultants and small businesses.

The Service may include features such as:

contact and client management;
company and deal tracking;
reminders and follow-ups;
notes and activity history;
dashboards and analytics;
subscription management;
email notifications;
integrations with Third-Party Services;
other related features we may add from time to time.

We may improve, modify, replace, suspend, or discontinue parts of the Service at any time. Where a material change significantly affects the core functionality of the Service, we will use reasonable efforts to notify you.

Your purchase or use of the Service is not dependent on the delivery of any future feature, roadmap item, improvement, integration, or public statement made by Bindin.

4. Eligibility

You must be at least 16 years old to use the Service.

If you use the Service on behalf of a company, you confirm that:

you have the legal authority to accept these Terms on behalf of that company;
the company agrees to be bound by these Terms;
all Authorized Users will comply with these Terms.

5. Account Registration and Security

To use certain parts of the Service, you must create an Account.

You agree to provide accurate, current, and complete account information and to keep this information up to date.

You are responsible for:

maintaining the confidentiality of your login credentials;
all activity under your Account;
ensuring that all Authorized Users comply with these Terms;
promptly notifying us of any unauthorized access or suspected security issue.

We are not responsible for losses caused by unauthorized use of your Account unless caused by our own breach of these Terms or applicable law.

6. Admin Users and Authorized Users

The person who creates the Account may be treated as the Admin User.

The Admin User may have control over the Account, including the ability to invite users, remove users, manage settings, manage subscriptions, access Customer Data, or close the Account.

You are responsible for all actions taken by Authorized Users under your Account, including actions that affect Customer Data, subscription changes, billing, integrations, or account settings.

7. Customer Data

You retain all rights, ownership, and control over your Customer Data.

By using the Service, you grant Bindin a limited, worldwide, non-exclusive, royalty-free license to access, host, process, copy, transmit, display, and use Customer Data only as necessary to:

provide, maintain, and improve the Service;
provide support;
prevent or address technical, security, fraud, or abuse issues;
comply with applicable law;
enforce these Terms;
follow your instructions.

You are responsible for the accuracy, quality, legality, and reliability of Customer Data.

You confirm that you have all necessary rights, permissions, notices, and legal bases to submit Customer Data to the Service and to allow Bindin to process it as described in these Terms and our Privacy Policy.

8. Personal Data and Data Protection

Our handling of personal data is described in our Privacy Policy.

Where Bindin processes personal data on behalf of a Customer, Bindin may act as a data processor and the Customer may act as the data controller, depending on the context and applicable law.

If required under applicable data protection law, the processing of personal data may also be governed by a separate Data Processing Agreement (“DPA”).

You are responsible for ensuring that your use of the Service complies with applicable privacy, data protection, marketing, employment, and confidentiality laws.

9. Sensitive Data

Unless we expressly agree otherwise in writing, you must not submit or store Sensitive Data in the Service.

Sensitive Data includes, but is not limited to:

special categories of personal data under GDPR, such as health data, biometric data, religious beliefs, political opinions, or trade union membership;
payment card data;
government identification numbers;
criminal offence data;
medical records;
children’s data;
passwords or authentication credentials for third-party systems;
any data that requires special regulatory handling.

Bindin is not designed for storing highly sensitive, regulated, or mission-critical data.

10. Acceptable Use

You must use the Service responsibly and lawfully.

You must not:

use the Service for illegal, harmful, fraudulent, or unauthorized purposes;
upload, transmit, or distribute malware, viruses, worms, or harmful code;
attempt to gain unauthorized access to the Service or related systems;
interfere with or disrupt the integrity, security, or performance of the Service;
reverse engineer, copy, resell, sublicense, or exploit the Service without permission;
use the Service to harass, threaten, defame, abuse, discriminate, or harm others;
collect, scrape, or harvest data without permission;
send spam, phishing messages, or unlawful commercial communications;
violate intellectual property, privacy, or other third-party rights;
use the Service in a way that could damage Bindin, our users, our systems, or our reputation;
bypass usage limits, security controls, or subscription restrictions;
use the Service to build a competing product or service.

We may suspend or terminate access if we believe the Service is being used in violation of these Terms.

11. Email and Communication Features

If the Service includes email reminders, notifications, or communication features, you are responsible for using those features lawfully.

You must not use the Service to send spam, phishing messages, misleading communications, unlawful marketing emails, or messages that violate anti-spam laws.

We may limit, suspend, or disable email or notification features if we detect abuse, high bounce rates, security risks, or violations of these Terms.

12. API and Usage Limits

Bindin may provide APIs, integrations, import/export tools, or automation features.

We may apply usage limits, rate limits, storage limits, user limits, client limits, or other technical limits depending on your Subscription.

We may restrict or suspend activity that exceeds these limits, creates security risks, affects platform stability, or negatively impacts other users.

API availability, limits, and functionality may change over time.

13. Third-Party Services and Integrations

The Service may connect to or rely on Third-Party Services, including payment processors, hosting providers, authentication providers, analytics tools, email providers, or other integrations.

Your use of Third-Party Services may be subject to separate terms and privacy policies from those providers.

Bindin is not responsible for:

Third-Party Services;
third-party websites;
third-party integrations;
third-party privacy or security practices;
loss, modification, deletion, or disclosure of Customer Data caused by Third-Party Services;
downtime, errors, or changes caused by Third-Party Services.

If you enable an integration, you authorize Bindin and the relevant Third-Party Service to exchange data as required for that integration.

14. Subscriptions, Plans, and Trials

Bindin may offer free plans, paid plans, trial plans, beta access, or promotional access.

Each plan may have different features, limits, pricing, and restrictions.

We may change plan features, usage limits, or pricing from time to time. If a change materially affects your paid Subscription, we will use reasonable efforts to notify you before the change takes effect.

Trial or free access may be limited in duration, functionality, storage, number of clients, number of users, or other usage limits.

We may modify, suspend, or terminate trial or free access at any time.

15. Fees, Billing, and Payment

Paid Subscriptions require payment of the applicable fees.

You agree to provide accurate billing and payment information and to keep it up to date.

Payments may be processed by a third-party payment provider. We do not store full payment card details unless expressly stated.

Fees are payable in advance unless otherwise stated.

You are responsible for all applicable taxes, duties, levies, or similar charges, except taxes based on Bindin’s income.

If payment fails, is overdue, reversed, or charged back, we may suspend or terminate access to the paid features or the Account.

16. Renewals, Cancellation, and Refunds

Subscriptions may renew automatically unless cancelled before the renewal date.

You can cancel your Subscription according to the cancellation process made available in the Service or by contacting us.

Cancellation stops future renewal charges but does not automatically entitle you to a refund for the current billing period unless required by law or expressly stated in a separate refund policy.

Refunds, if any, are provided at our discretion unless mandatory consumer law provides otherwise.

If you are acting as a consumer and mandatory consumer protection rules apply, nothing in these Terms limits your statutory rights.

17. Service Availability and Support

We aim to provide a reliable Service, but we do not guarantee that the Service will always be available, uninterrupted, secure, timely, or error-free.

The Service may be unavailable due to:

maintenance;
updates;
technical issues;
security incidents;
third-party outages;
force majeure events;
actions required by law.

Support may be provided by email, in-app support, documentation, or other channels we make available.

Unless we separately agree in writing, we do not provide a guaranteed service level agreement, uptime commitment, or response time.

18. Beta Features and Pre-Release Services

We may offer beta, experimental, preview, or pre-release features.

These features may be incomplete, unstable, unavailable, changed, or discontinued at any time.

Beta features are provided for testing and feedback and should not be used for critical business processes.

We are not liable for loss or damage arising from beta or pre-release features to the fullest extent permitted by law.

19. Intellectual Property

Bindin and its licensors own all rights, title, and interest in and to the Service, including software, design, user interface, workflows, features, documentation, trademarks, logos, know-how, and related intellectual property.

These Terms do not transfer any ownership rights to you.

You receive a limited, non-exclusive, non-transferable, revocable right to access and use the Service during the term of your Subscription and in accordance with these Terms.

You must not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works based on the Service unless permitted by law or expressly allowed by us in writing.

20. Feedback

If you provide ideas, suggestions, comments, feature requests, or other feedback, you grant Bindin the right to use that feedback without restriction or compensation.

We may use feedback to improve, develop, market, or modify the Service.

You confirm that your feedback does not contain confidential information unless we separately agree otherwise in writing.

21. Confidentiality

Each party may receive confidential information from the other party.

Confidential information includes non-public business, technical, financial, product, security, and customer information.

Customer Data is treated as your confidential information.

Each party agrees to use confidential information only for the purpose of performing under these Terms and to protect it using reasonable care.

Confidentiality obligations do not apply to information that:

is publicly available without breach of these Terms;
was already known lawfully;
is received from a third party without confidentiality obligations;
is independently developed without use of confidential information;
must be disclosed by law, court order, or government authority.

22. Data Export and Deletion

You are responsible for exporting Customer Data before closing your Account or cancelling your Subscription.

After termination, cancellation, or account closure, access to Customer Data may be limited, disabled, or removed.

We may retain Customer Data for a limited period where required for backup, legal, security, accounting, fraud prevention, dispute resolution, or legitimate business purposes.

We may delete Customer Data after account termination according to our data retention practices and Privacy Policy.

23. Suspension and Termination

We may suspend or terminate your access to the Service if:

you breach these Terms;
payment is overdue;
your use creates security, legal, operational, or reputational risk;
you use the Service unlawfully or abusively;
we are required to do so by law;
continuing to provide the Service becomes commercially or technically impractical.

You may stop using the Service at any time.

Termination does not relieve you of payment obligations incurred before termination.

Sections that by their nature should survive termination will continue to apply, including sections on Customer Data, payment obligations, confidentiality, intellectual property, disclaimers, limitation of liability, indemnification, governing law, and general provisions.

24. Disclaimer of Warranties

The Service is provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, Bindin disclaims all warranties, representations, and conditions, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, availability, accuracy, reliability, and security.

We do not warrant that:

the Service will be uninterrupted, timely, secure, or error-free;
defects will be corrected;
the Service will meet your requirements;
results obtained from the Service will be accurate or reliable;
Customer Data will never be lost or corrupted;
the Service will comply with laws that apply specifically to your business or industry.

You are responsible for determining whether the Service is suitable for your needs.

25. Limitation of Liability

To the fullest extent permitted by law, Bindin and its owners, directors, employees, contractors, affiliates, suppliers, and service providers will not be liable for:

indirect, incidental, special, consequential, exemplary, or punitive damages;
loss of profits;
loss of revenue;
loss of business;
loss of goodwill;
loss of anticipated savings;
loss, corruption, or deletion of data;
business interruption;
cost of substitute services;
damages caused by Third-Party Services;
damages caused by unauthorized access, security incidents, or service interruptions, except where liability cannot be excluded by law.

To the fullest extent permitted by law, Bindin’s total aggregate liability arising out of or related to these Terms or the Service will not exceed the amount you paid to Bindin for the Service during the twelve months before the event giving rise to the claim.

If you use a free plan or trial, Bindin’s total aggregate liability will be limited to EUR 100, unless a higher amount is required by applicable law.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

26. Indemnification

You agree to defend, indemnify, and hold harmless Bindin, its owners, directors, employees, contractors, affiliates, suppliers, and service providers from and against claims, damages, liabilities, losses, costs, and expenses arising from:

your breach of these Terms;
your use of the Service;
Customer Data;
your violation of applicable law;
your violation of third-party rights;
use of the Service by your Authorized Users;
your integrations with Third-Party Services;
your unlawful or unauthorized communications.

This obligation applies to the fullest extent permitted by law.

27. Force Majeure

Bindin will not be liable for delay or failure to perform caused by events beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, internet failures, hosting failures, power outages, cyberattacks, government actions, pandemics, or failures of Third-Party Services.

28. Changes to the Service or Terms

We may update these Terms from time to time.

If we make material changes, we will use reasonable efforts to notify you, for example by email, in-app notice, or posting the updated Terms on our website.

Your continued use of the Service after the updated Terms become effective means you accept the updated Terms.

If you do not agree to the updated Terms, you must stop using the Service and may cancel your Subscription.

29. Governing Law and Jurisdiction

These Terms are governed by the laws of the Netherlands, without regard to conflict of law rules.

Any dispute arising out of or relating to these Terms or the Service will be submitted to the competent courts of the Netherlands, unless mandatory law requires another jurisdiction.

If you are a consumer and mandatory consumer law gives you the right to bring a claim in another jurisdiction, those mandatory rights remain unaffected.

30. Notices

We may send notices to you by email, through the Service, or by posting notices on our website.

You are responsible for keeping your contact information current.

Notices to Bindin must be sent to:

31. Entire Agreement

These Terms, together with any policies, order forms, subscription terms, Privacy Policy, Data Processing Agreement, and other documents referenced in these Terms, form the entire agreement between you and Bindin regarding the Service.

They replace any prior or contemporaneous agreements, communications, or understandings regarding the Service.

32. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.

33. Waiver

If we do not enforce a provision of these Terms, this does not mean we waive our right to enforce that provision later.

Any waiver must be in writing to be effective.

34. Assignment

You may not assign or transfer these Terms without our prior written consent.

We may assign or transfer these Terms as part of a merger, acquisition, restructuring, sale of assets, or by operation of law.

35. Contact Information

Questions about these Terms should be sent to:

Bindin
Email: support@bindin.io
Business address: Amsterdam, The Netherlands